Privacy Policy

1. Information We Collect

Washington Plumbing operates exclusively as a direct telephone dispatch service. We do not maintain online contact forms, newsletter subscription signups, interactive user accounts, or customer portal logins on this website. When you contact us via telephone at (253) 201-3775, we collect only the personal information necessary to deliver plumbing services, including:

• Your name and contact telephone number.
• The physical service address in Shelton or surrounding Mason County where plumbing inspection, maintenance, or repair is needed.
• Descriptions of the plumbing issues or emergency symptoms you are experiencing.
• Payment information collected securely at the conclusion of completed on-site service.

2. How We Use Your Information

Any information provided during telephone communications or on-site service calls is utilized strictly for legitimate business operations, specifically:

• Dispatching licensed plumbing technicians and service vehicles to your property.
• Communicating estimated arrival windows, technician updates, or diagnostic findings.
• Processing invoices, work orders, warranties, and required municipal building permits.
• Maintaining internal business and financial records as mandated by Washington State law.

3. We Do Not Sell or Rent Your Data

We do not sell, rent, trade, lease, or monetize customer telephone numbers, service addresses, or personal details to third-party marketing agencies, lead generation companies, or external advertisers. Your contact information is never used for automated spam calls or unsolicited marketing campaigns.

4. Information Shared With Third Parties

We disclose information to external parties only in limited circumstances directly connected to our service fulfillment:

• Municipal Building Departments: When required to pull plumbing permits or schedule code inspections with the City of Shelton or Mason County building divisions.
• Payment Processors: Secure financial entities that process credit card transactions through encrypted, PCI-compliant terminals.
• Legal Compliance: When compelled by subpoena, court order, or applicable state or federal statute.

5. Website Cookies & Tracking Technologies

Our website is built using static HTML5 and CSS. We do not utilize tracking cookies, behavioral ad retargeting pixels, user fingerprinting scripts, or intrusive third-party analytical trackers. Standard server hosting logs may record basic technical data such as your IP address, browser type, and operating system solely for website security, performance monitoring, and server maintenance.

6. Data Security Practices

We maintain physical, administrative, and technical safeguards to protect customer service records from unauthorized access, accidental alteration, or improper disclosure. Physical invoices and electronic dispatch records are restricted to authorized personnel with direct operational responsibilities.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our operational procedures or evolving Washington state regulatory standards. Any revisions will be published immediately on this page with an updated effective date.

8. Contacting Us Regarding Your Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how your service information is managed, please contact our dispatch office directly by telephone:

Washington Plumbing – Shelton
204 W Pine St, Shelton, WA 98584, USA
Direct Telephone: (253) 201-3775